If the image you upload from your profile page is JPG and still doesn’t upload properly, you will need to check the image from an image editor application, as Photoshop, to confirmed it’s flattened. To do this follow the next steps:
Open the image in Photoshop and on the Layers window, double click on the only layer to unlock it.
A popup message will ask you to enter a new name for the layer.
Click OK and you’ll notice that the little padlock located to the right of the layer’s name disappeared.
Save the file and it should be ready to be uploaded to myeCarousel.